What is an Employee Assistance Programme?

An Employee Assistance Programme is a way of ensuring that your staff members can access advice and support when they need it most. Our EAP offers employees a listening ear and a practical, down to earth source of support for any issue that is affecting their mental wellbeing and as a result their performance in your workplace. At Professional Help we offer information, advice, support and counselling for any type of issue, and can also help staff members to think through and solve personal and work-based problems and resolve conflicts.

Our EAP also offers managers and business owners the opportunity to seek advice and support about any issue that they feel is affecting the wellbeing of themselves or their staff members. We are able to provide telephone or onsite support with difficult issues or in the event of a crisis.

Why offer an Employee Assistance Programme?

Providing your staff members with access to an EAP is a small investment with a big return. Employers wishing to ensure that staff members are focussed, productive and effective often find that encouraging staff to access an Employee Assistance Programme helps to resolve issues early, keeping staff members present at work and able to carry out their role effectively even when they are facing personal or professional difficulties.

An Employee Assistance Programme is a way of helping to make sure that staff understand that you are concerned for their wellbeing and that you are a responsible employer who values their staff – resulting in more engaged, resilient, and productive employees.

Why choose Professional Help to deliver your Employee Assistance Programme?

We believe that our Employee Assistance Programme offers you a hands-on, personal way of looking after the mental wellbeing of your staff. Although we pride ourselves on being highly professional, we are also very human and approach each organisation and staff member that we work with as an individual – no bland, faceless, corporate approach to be found here! Everyone who works at Professional Help is qualified, supervised and extremely competent; but are also down to earth, friendly and compassionate in our way of working.

We have many years’ experience in supporting staff members and delivering counselling and support services. We understand well the pressures of running a business and looking after your staff and have particular expertise in supporting frontline charities and membership organisations. We are experts in emotional wellbeing, bereavement, substance abuse, conflict and change management and can ensure that whatever issue is affecting your employees, we will be caring, non-judgemental and practical in helping to find a solution.

We do not believe that one size fits all. When you choose Professional Help as your EAP provider we will work closely with you to tailor the service to ensure that it meets all of your needs and is delivered efficiently, effectively and well within your budget. We will provide all of the management information you need (respecting the boundaries of client confidentiality) to help you to better support and manage your employees.

Our service is completely confidential, can be accessed via a freephone (or other non-geographic) number and is available up to 24 hours a day, 365 days a year. The service is available to all employees (including managers and business owners) over the age of 18. If you have any questions about our EAP services or would like to enquire about offering an EAP to your staff members, please do not hesitate to contact us on 01524 782910 or email info@professionalhelp.org.uk