Professional Help was established in 2012 by Catherine Betley who has over 16 years’ experience of managing organisations and projects, starting and developing new ventures and delivering training and support to staff teams.
Catherine has worked in business and across the voluntary and community sector at local, regional and national levels, including a significant period serving as a Director of a large UK charity. Catherine is also a local hospice Trustee, has a particular interest in end of life and bereavement care and has been involved in managing counselling and therapy services throughout her career.
In her spare time Catherine enjoys running, live music and spending time with her family and two labradors.
Business Support Manager
Day to day business support is carried out by Chantelle Rose, an experienced customer service and administration manager. Chantelle has enjoyed a varied career working across retail, business and in the charity sector. Chantelle looks after Professional Help's growing team of Associate Counsellors and ensures that our counselling services are delivered to the very highest standards.
Chantelle recently moved to Cumbria with her family where she is enjoying the more relaxed pace of life, and is looking forward to bringing up her newly acquired puppy in countryside surroundings.
Consultant (Helplines Specialist)
Sarah Hill has worked within the voluntary and education sectors for 15 years in a wide variety of organisations ranging from household name helplines to the RHS Chelsea Flower Show and joined Professional Help as a consultant in 2016. She originally trained as a secondary school music teacher before moving into adult education and organisational development, and now focusses on developing and delivering training and consultancy within the voluntary and public sectors. She has particular expertise in improving the quality of helpline services and helping managers to support their teams. Sarah offers specialist training and consultancy services in the following subjects:
- Helpline skills
- Communication skills
- Responding to challenging and emotional service users
- Supporting service users via email, text and webchat
- Managing repeat callers
- Supporting suicidal service users
- Data protection
- Setting up and developing services
- Working with volunteers
- Measuring outcomes
In her spare time Sarah enjoys life with her partner and is involved in the theatre, music and in particular cooking. She once made an appearance on Masterchef!
The name ‘Professional Help’ came about as a result of the number of times that Catherine was told by staff members (and volunteers) of the organisations she was working with that they were struggling with providing services for their clients when they felt that they needed professional help themselves. Most of these organisations were dealing with very difficult issues and prided themselves on providing excellent care for their clients and customers – yet struggled to offer this ‘in-house’ to their own people. Staff members, including leaders and senior managers often felt that they were not well supported to deliver their role and that any additional stresses in their work or personal lives may be the tipping point at which they would be unable to continue to offer the quality of service that they needed to - or even to come to work at all. Many also felt that supporting their colleagues was an additional difficulty and that they did not have the skills or confidence to offer help when their own staff members and colleagues were going through difficult times.
These conversations stuck with Catherine for years - and is now what drives this organisation – the desire to ensure that all organisations no matter their size, resources or complexity, are able to achieve their fullest potential and to ensure that all staff, managers and leaders are well supported and cared for - with just a little bit of Professional Help.
Professional Help is also a wry nod to the organisations that Catherine has been involved with – many of which have been in some manner or other counselling and therapy related and from which she learned a great deal not only about organisational and people management, but also about life and the things that matter.